Arden Courts Westlake recognized for outstanding resident satisfaction

Arden Courts Westlake received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database – the largest source of long-term care and senior-living satisfaction metrics in the nation. Arden Courts received the customer satisfaction award.

“It’s NRC Health’s great pride to partner with organizations that show such a strong commitment to service,” said Helen Hrdy, senior vice president of client services. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn’t be more deserving of this award, and we’re thrilled to commend and congratulate them.”

To qualify for the award, skilled nursing, assisted living and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10 percent of positive responses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”

Arden Courts has been a part of the Westlake community for 21 years. The organization specializes in caring for individuals with Alzheimer’s disease and many other memory loss diagnoses. 

“Since memory care is all we do, our family members are our biggest supporters and recommend us to others.” said Regina Rock, Executive Director of Arden Courts. “Our staff works hard to help our residents feel at home, we are all family here.”

This is the third year that Arden Courts Westlake has earned this national award.